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Refund Policy

Last updated 2025-07-21

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, just contact our support team and we'll do our best to take care of you.

Legally speaking, all refunds are at our discretion, but we do our best to handle all refund requests in a way that is fair to everyone.

A few examples:

  • If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
  • If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll do our best to give you a full refund for a few back months.
  • If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Please note that due to our infrastructure, OpenHost services are non-refundable. Since they are billed for the amount of time that you are using them, you can cancel the service at any time, and will not be charged beyond your cancellation time.

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make everyone happy.

This policy applies to all StarCat products

Unless otherwise noted, this policy applies to all products and services built and provided by StarCat Systems. If there are any variations to policies for specific products, we'll make a note on that product's policies page(s).

Attribution

Portions of this policy are adapted from the Basecamp open-source policies / CC BY 4.0